Refund policy

REFUND & RETURN POLICY

We want you to love your earbuds. If you are not happy with your order for any reason, you can return it within 30 days of delivery.

Free returns
Returns are always free. Email us at mannoexpress@gmail.com with your order number, and we will send you a prepaid return label and instructions. Items sent back without contacting us first cannot be accepted.

Condition
We accept returns in any condition. Please include all the parts you received (earbuds, charging case and cable) so we can process your return quickly.

Refunds
Once we receive your return, we will email you to confirm your refund. Refunds go back to your original payment method within 5 business days of receiving the item. Your bank or card provider may take a few extra days to show the money in your account.

Damaged, defective or wrong items
If your order arrives damaged, defective, or is not what you ordered, contact us right away at mannoexpress@gmail.com with your order number and a photo or video of the problem. We will send you a replacement or a full refund, your choice.

Exchanges
The fastest way to get a different item is to return the one you have and place a new order for the item you want.

Questions
For any question about returns, email us at mannoexpress@gmail.com.